Shipping Policy
- We ship within the USA and internationally.
- Shipping cost and options are shown at checkout before you pay.
- Each product page shows its estimated handling time.
- International buyers pay customs duties and import taxes.
1. Where we ship
We ship to addresses in the United States and to many international destinations. If we cannot ship to your country, we will contact you and refund the order.
2. Handling time
Orders are processed on business days (Monday–Friday, excluding US holidays). The estimated handling time is shown on each product page. Orders may be held for verification to protect against fraud.
3. Shipping costs
Shipping charges are calculated and shown at checkout before you place your order. Any free-shipping offer applies only as stated in the offer.
4. Tracking
When your order ships, we email you the carrier and tracking number.
5. International orders
International orders may be subject to customs duties, import taxes and brokerage fees charged by the destination country. These are the buyer's responsibility. Delivery times can be affected by customs and are not guaranteed. You are responsible for knowing and following your country's import rules.
6. Title and risk of loss
Title and risk of loss pass to you when we deliver the package to the carrier. If a package arrives damaged, contact us within 48 hours of delivery and we will help you file a carrier claim.
7. Address accuracy
Please check your shipping address. Bilko is not responsible for orders delivered to an incorrect address entered by the customer. Re-shipping costs may apply.