Return & Refund Policy
- Return within 30 days of delivery.
- Contact us first for a return number (RMA).
- A 15% restocking fee applies to opened or used items. No fee if the item is defective or we sent the wrong item.
- You pay return shipping unless the item is defective or our error.
1. Return window
You may return most items within 30 days of the delivery date shown by the carrier.
2. How to start a return
Email support@bilko.com or call 904-607-0432 with your order number and the reason for the return. We will send you a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA number may be refused.
3. Condition of returned items
- Include all original accessories, power adapters, manuals and packaging that came with the item.
- Remove any passwords, BIOS locks, accounts (for example Microsoft or Windows Hello) and personal data. Bilko is not responsible for data left on returned devices.
- Items with physical damage, liquid damage, missing parts, or signs of tampering that were not present when shipped may be refused or charged a higher fee.
4. Restocking fee
| Situation | Restocking fee | Return shipping paid by |
|---|---|---|
| Unopened, in original sealed packaging | None | Customer |
| Opened or used, working as described | 15% of the item price | Customer |
| Defective on arrival, or not as described | None | Bilko |
| Wrong item sent by Bilko | None | Bilko |
5. Refunds
After we receive and inspect the return, we refund the item price, minus any restocking fee, to your original payment method, normally within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error or a defect.
6. Damaged in transit
If an item arrives damaged, contact us within 48 hours of delivery with photos of the item and the box. Keep all packaging so we can file a claim with the carrier.
7. International returns
International customers pay return shipping, customs duties and taxes on returns, unless the item is defective or our error. Duties and taxes paid on the original delivery are not refundable by Bilko.
8. Exchanges
To exchange an item, return it under this policy and place a new order, or contact us and we will help.